Below is a list of the Frequently Asked Questions (FAQ's) teachers and staff have asked over the past few months regarding computers in the workplace, classroom, and in general.

Hatch Computer Questions         Teacher Computer Questions      Office Computer Questions

Hatch Computer Questions:

How Can I make my Hatch Computer Print?

• Open the application you wish to print from, for example Millie’s Math House.
• Press Ctrl-Alt-A all at the same time.  You should get a new screen
• Click “Allow Printing”
• Click “OK”
• A Printer icon appears at the bottom right of your screen.  When ready to print – Click.
• When printing is complete, press Ctrl-Alt-A all at the same time.
• Select “No Printing”
• Click “OK”
• The Printer icon disappears so students can not print

How can I change the passwords to the various kids desktops?

• At start-up screen, press Ctrl-Alt-A all at the same time.  You should exit Kid’s Desk
• Select Dog, Cat, or Eagle, whichever one you wish to change the password to.
• Check “Use kid password”
• Use the first letter of the Desktop.  Example:  d for dog, c for cat, e for eagle
• Click “OK”
• Click “File”
• Click “Return to kid section”

How can I recalibrate the touchscreen?

• Enter the Teacher’s Desktop
• Select “Calibrate Touch” icon
• Touch the bull’s-eyes as they appear, trying to touch as a kid would from down low
• Click “Yes”
• If still not working, try cleaning the monitor or contacting your technology person

How can I change the background of the Kid's Desktops in Kid's Desk?

• Enter the desktop you wish to change, for example Cat, Dog, Eagle
• Select the Pen/Pencil holder somewhere on the screen
• Choose your background scheme

How can I add or remove programs from a Kid's Desktop?

• At the start up screen, press Ctrl-Alt-A all at the same time
• Choose Cat, Dog, or Eagle that you want to change
• Choose the Tab that says “Show/Hide Applications”
• Place a check next to each program you wish to appear on that desktop
• Click “OK” when finished
• Click “File”              
• Click  “Return to Kids section”

How can I create custom desktops for each of students in our classroom?

• At the start up screen, press Ctrl-Alt-A all at the same time
• In the “Kids” tab, press “Add”
• Type the First and Last name of the student
• You can add a password or leave it blank
• Click “Change” to choose a different icon for the student, or you may import a picture from a digital camera here by pressing import and locating your picture file.
• Select the “Show/Hide Applications” tab
• Place a check next to each program you wish to have available for that child
• Click “OK”
• Click “File”             
• Click “Return to kids section”
• Arrows on each side of Kid’s Desk allows you to scroll between desktops

Teacher Computer Questions:

My printer is not printing!

• This is usually fixed with a few simple procedures that fix many PC problems.

• First, make sure all cables are securely plugged in.  A slight twist will unplug most cables enough to stop printing.

• Secondly, restart the computer.  Seems to easy, but will often reload correctly and fix any software conflicts that may have stopped printing.

• Thirdly, go to the "Start" menu, click on "settings" and then "printers".  Right Click on the printer attached to your system and go to "Properties".  You should get a screen that has a button to "Print Test Page."  

•  Other things to look at in terms of printing.  There must be both color and ink cartridges in your system.

After changing ink cartridges, my printer keeps giving me an "Align Cartridges" screen before printing!

• Every time you pull out a print cartridge, it will ask to be aligned, which is a simple process.

• Go to the "Start" menu, click on "settings" and then "printers".  Right Click on the printer attached to your system and go to "Properties".  

• You will see several tabs at the top of the the Properties window, select them and look for a button that says Align cartridges.  Press it and run the alignment procedure.  It will print two pages during this process and will stop the "align cartridges" error message before every print job.

I can not get my email when using WebAccess?

• There are many reasons for this.  It is really a two step process to get email.  First, you must be connected somehow to the Internet, either by dialing OregonTrail Internet, by using a dedicated connection such as the WIC state system, or a connection through a school district.  Secondly, you must be able to reach our Email Server at the Main Office.

• If you are able to reach the login screen, you have satisfied both of these criteria and can do nothing further except to contact the Information Systems Manager at the Main Office.  If you are not able to reach the login screen for email, please reboot your machine, reconnect to the internet, reopen your browser (Internet Explorer or Netscape) and try again.  Still no luck?  Please call the Information Systems Manager for further assistance.

• If your logging in and it continues to tell you your password is invalid, please check your CAPS LOCK to make sure it is off, then retype your username and password at least three times.  If this does not solve the issue, call the Information Systems Manager at the Main Office.

Office Computer Questions:

  Soon to be Compiled!